Shipping Policy

Last Updated: April 2026

1. Introduction

Every IFMCG order begins a journey shaped by care, precision, and the standards of a luxury brand. Your purchase is not merely picked and packed — it is prepared with intention, handled with respect, and dispatched with partners who reflect our commitment to excellence.

We invite you to review this Shipping Policy to understand how your order moves from our hands to yours.

2. Order Processing

Once you place an order, our fulfilment specialists begin preparing it for dispatch. Each parcel is assembled with meticulous attention to ensure it meets the presentation and quality associated with IFMCG.

  • Processing Time: All orders are processed within 24 – 48 hours (working days).

  • Orders placed outside business hours, on weekends, or on public holidays begin processing the next working day.

  • During peak periods such as promotional campaigns or seasonal events, processing times may be extended slightly due to increased order volumes.

3. Shipping Partners and Delivery Methods

To ensure reliability and consistency, IFMCG collaborates with carriers such as Royal Mail, Evri, DPD, and premium international couriers. Each partner is selected for professionalism and their ability to uphold the delivery standards our customers expect.

4. UK Delivery Options

We maintain the same commitment to detail for every tier of service. Our domestic shipping options are designed to provide flexibility and speed:

  • Standard Delivery (£3.49): Estimated arrival within 3 – 5 working days after dispatch. This service is Free on all UK orders over £45.00.

  • Express Delivery (£3.99): Estimated arrival within 1 – 3 working days after dispatch for those who require their items sooner.

  • Next Working Day Delivery (£4.99): Orders must be placed before our 12:00 PM cut-off (Monday to Thursday). Orders placed after this time or on weekends will be processed the following working day.

Note: Delivery times to remote areas, including the Scottish Highlands, Northern Ireland, and offshore islands, may be longer and may not qualify for all service tiers.

5. Domestic & International Deliveries

Whether your order travels a short distance within the UK or crosses borders to reach you internationally, we maintain the same commitment to detail. Domestic deliveries typically arrive sooner, while international shipments may be subject to customs clearance, local postal handling, or region-specific regulations beyond our control.

Incorrect or incomplete addresses may result in delivery delays. We encourage customers to review their details carefully at checkout.

6. Customs Duties & Import Charges

International customers may be required to pay customs fees, import duties, or local taxes imposed by their country. These charges are not included in the purchase price and remain the responsibility of the customer.

  • Refusal to pay customs fees may result in the parcel being returned or held by authorities.

  • Such situations do not qualify as valid grounds for refunds.

7. Tracking Information

Once your parcel leaves our facility, tracking details will be provided so you can follow its journey. Carriers update tracking at their own intervals, and certain regions may show limited or delayed scan activity. This is common in international dispatch routes.

We recommend monitoring tracking closely and ensuring someone is available to receive the parcel on the expected date.

8. Delivery Confirmation & Transfer of Responsibility

When the carrier marks your parcel as delivered to the address you provided (via scan, GPS, or photographic proof), ownership and responsibility transfer to you. From this point onward, IFMCG cannot be held liable for loss, theft, or damage that occurs after delivery confirmation.

If your parcel is marked as delivered but cannot be located, you may contact the carrier to initiate an investigation, and IFMCG will support you with documentation where possible.

9. Missed Deliveries & Returned Parcels

If the carrier is unable to deliver due to the recipient being unavailable or the address being incorrect, the parcel may be held at a local depot, returned to IFMCG, or require re-delivery arrangements.

Returned parcels may incur additional charges, and re-shipping fees may apply. Parcels returned for reasons relating to customer absence or incomplete address information do not qualify for free re-dispatch.

10. Damage During Transit

Although each parcel is packaged with care, transit environments can occasionally impact its condition. If your parcel arrives damaged, notify IFMCG within forty-eight hours so we can assist appropriately. Please provide photos of both the product and the outer packaging to allow us to assess the matter and liaise with the carrier.

Claims made after this window may not be eligible for resolution due to carrier investigation limitations.

11. Unexpected Delays

Despite careful planning, some delays originate from conditions outside our control, including customs inspections, extreme weather, international congestion, or carrier network disruptions. In such cases, IFMCG remains committed to offering guidance and assistance.

12. Refused Shipments

If a parcel is refused upon delivery or returned due to unpaid customs fees or non-collection, it may incur additional handling or return costs. Depending on the condition of the items upon return, certain orders may not qualify for refunds, particularly when packaging has been compromised.

13. Fragile Goods & Handling Care

Fragrance bottles, glass items, and luxury packaging require careful handling. While we use protective materials to secure your order, we encourage customers to open parcels gently and inspect items thoughtfully. Improper handling after delivery is not covered under this Policy.

14. Evolving Delivery Systems & Future Enhancements

IFMCG continues to invest in refined logistics solutions, including upgraded fulfilment processes and next-generation tracking technologies. These enhancements are implemented to elevate your entire delivery experience.

15. Amendments to This Policy

We may update this Shipping Policy to reflect operational improvements or regulatory changes. Any revision becomes effective immediately upon publication on Our Website.

16. Contact Information

For questions or shipment inquiries, our customer support team is available to assist with clarity and courtesy.

  • Customer Support: +44 7366 448899

  • Business Enquiries: +44 845 689 5589

  • Email: info@ifmcg.com

  • Address: Hazelbury, Stoney Lane, Ashmore Green, Thatcham, Berkshire, RG18 9HQ, United Kingdom.

We remain committed to delivering a refined experience that reflects the quality of every IFMCG product.